Frequently Asked Questions
Design
Manufacturing (including Safety, CPSIA)
Warehousing/Fulfillment
Design
Q: I have a handmade prototype. Can you create my game art from this?
A: Yes. We work with graphic designers on a contract basis. All are experienced in doing art for games!
Q: I don't have a prototype, just some ideas. Is that OK, too?
A: Yes! We can turn your ideas into reality.
Manufacturing
Q: What will it cost?
A: All games are different, so it depends. Prices vary based on size, colors, number of cards or other components and also quantity. If you know the specifications of all of the components of your game, we'd be happy to prepare a free, no obligation, quotation for you.
Q: How long will it take?
A: Usually, we can produce your game in about 6 weeks. It takes about 2 weeks from the time we get your digital, print ready artwork to the time we are ready to begin manufacturing. During this time we will layout the artwork for our equipment, create a color proof of each component and send it to you. You'll approve (or correct) the proof and send it back. Manufacturing usually takes about 4 weeks. DeLano Service/EPI is a printing company, so all printed materials are done in-house, which helps speed things along. In fact, nearly all components of your game will be from U.S. suppliers, so there's no waiting for that slow boat. It can take longer during the busy holiday season, so please plan well in advance for your Christmas release!
Q: I need a custom plastic game piece. Can you do that?
A: Yes. but most plastics suppliers will not quote without a detailed drawing. Also, they require a minimum order quantity of 7,000 games worth of custom parts and often charge a hefty mold charge of several thousand dollars. Unfortunately, this means it is often not cost effective for you to do a small run of custom game parts.
Q: Can I supply my own component for my game?
A: Of course. We would like to do as much as we can for your game, but sometimes you've already found the perfect, unique part and developed a relationship with the supplier. Note that you are responsible for all safety certification for components you provide.
Q: Is my game affected by the CPSIA?
A: If your game is designed for use by anyone age 12 or under, your game is affected. If your game is labeled as "For ages 14 and up" you are not affected.
Q: What CPSIA information do I need on my game?
A: Two types of information are required. The first set of markings are for “Labeling and Warning” this includes Country of origin, producers markings, Age Grading and Safety Warning Label. To translate this into English: Manufactured in the USA by DeLano Service/EPI covers the first part of this label. A date or lot number is also required. You also need an age grading if the game is meant to be played by those 12 and under… this means, “for players 12 and under” or whatever age range is appropriate for your game.
The next set of markings involve the content of the game:
If your game has small parts you need to label that as a CHOKE HAZARD under ASTM F963-96a
You also need to indicate that your game is compliant with ASTM F963-07 for Heavy Metal Content and Pthalates where appropriate.
Stickers are considered “temporary labeling” and not allowed under the rules.
Q: I produced my game with DeLano previously. How is it affected by the CPSIA?
A: Items in inventory are exempt. This does not preclude retailers from refusing to purchase or stock unlabeled merchandise.
Warehousing/Fulfillment
Q: Is DeLano Service/EPI a distributor?
A: No. We offer full service warehousing and fulfillment, however. Don't have room for 10 pallets of games at your place? We do. Aren't sure how to ship your games to customers around the globe? We are. Click here to learn details.
Q: Can I have DeLano/EPI store most of the games while I keep some for small orders?
A: You bet.
Still have questions?
Our staff at DeLano Service/EPI is here to help you. Whether you'd like to talk through filling out the Quotation Request while we're on the phone with you, or if you just want to get some advice on least cost production options, please call us at: 800-748-0318. You'll find us to be friendly, easy to work with folks, who would very much like to help you bring your game from dream to reality.
