Address

5350 W Dickman RddBattle Creek, MI 49037, USA

(800) 233-5266

Fax: (269) 968-0340

Frequently Asked Questions

We’re certain you have many questions and that’s why we’ve compiled a list of the most commonly asked questions (below and also available as a PDF). We’ve answered these questions to help you and we're along the way you’ll have more questions. This is natural and to be expected. We’re here to help. Please Contact Us if you don’t find your answer(s).

 

First Timer?

 

Don't roll the dice and leave it to chance!

It's hard work, although very fun and exciting work, getting that first game created and produced. We’re here to help every step of the way. We have long specialized in helping the first-time gamer (and more seasoned game creators) get their games made. Make your life easier and play with DeLano Service. We do everything games!

We’ve included some brief information below to help you begin thinking about your next move. We’re also here for any questions and guidance you may have/need. Please Contact Us for answers, we’d be happy to help.

Getting Started With Your Game

Rules Guide - (Available as a PDF). Your rules are the core of your game. While the rules may seem obvious to you, this handy guide helps you write and organize them for everyone else.

Glossary of Game and Printing Terms - (Available as a PDF). A handy primer on printing terms and game industry terms you'll want to know (or refresh your memory) before getting started.  

Graphic Design - Now that you've got the rules down, it's time to start finding a graphic designer for your game. We can help you find one. We do recommend that you don't do too much work on the graphic design until you've settled on the physical dimensions. We can help with that, too! Contact Us.

Quote Request Form - Now that you have your rules down and have an understanding of game and printing terms, it's time to get a quote. Our quote request form is designed to help you get the physical details down pat - so we can give you the most accurate price possible. Should you have any questions, please Contact Us. We do everything games and can help you with each and every component.

 

Helpful Downloads

We’ve included some helpful tools and information below that you can download and review during your game design and creation. If you’d like some more help and guidance, please Contact Us.  

 

Non-Disclosure Agreement- NDA - (Available as a PDF)

DeLano Service will always keep your design/idea(s) in strictest confidence. We do understand that some customers prefer to have it in writing though. This is a very simple and easy document should you want to utilize it. 

Quote Request Form - (Available as a PDF)

This is a great place to start and we can help you immensely during this time. Contact us if you have any questions.

Preparing Your Files - (Available as a PDF)

This guide will answer most of your questions about how to prep your art (files) for printing at DeLano Service. Contact Us.

Materials & Safety Information 

 

DeLano Service produces safe games. Your game is compliant with the United States safety laws (Consumer Product Safety Commission (CPSC)) including the Consumer Products Safety Information Act (CPSIA) passed in 2008. 

When you print your game with DeLano Service, the papers, plastics, shrink-wrap, and all other components are certified and tested. Test results are available upon request.

Since your game is made in the United States on U.S. or Canadian paper and (in most cases) using U.S. manufactured plastic parts, you can rest assured that you'll have a safe, legally saleable game.

We have a tradition of making safe products and have met or exceeded safety laws throughout our long history. (Note: Some customer supplied or 3rd party products may not be certifiable for various reasons. Please check with us if you have any questions.) Contact Us.

Going Green?

 

DeLano Service is happy to help you produce an ecologically friendly product.

  • All our chipboard is made from 100% recycled material, so your game board and box are already green!

  • We offer FSC Certified paper and print production.

  • Recycled paper available on request (please note it does add costs).

  • All scrap paper created during manufacturing is recycled.

  • All scrap plastic created during manufacturing is recycled.

  • We use soy-based inks.

  • We use Aqueous (water-based) coating (although other coatings are available and can be discussed).

  • We reuse dies when/where we can to cut down on materials/waste.

  • The wood and rule from the dies are recycled at life end.

  • Offer wood fiber pawns from US source.

  • Molded plastic trays are 100% recyclable plastic.

  • Try to source materials close by in the Midwest to save cost and reduce fossil fuel consumption.

  • We comply with all U.S. and Michigan environmental and safety standards.

Warehousing & Fulfillment Services

No warehouse? No problem! Need fulfillment services? No problem!  

DeLano Service offers a complete warehousing and fulfillment program, including shipping solutions. (Available as a PDF).

Warehousing

  • Our spacious warehouses are very close to our manufacturing plant, so your games are ready to ship immediately upon completion. Your games are palletized on hardwood shipping pallets and each pallet is shrink-wrapped for complete protection.

  • Our main plant and warehouse are located in Michigan, centrally located for shipping anywhere in the United States. Our storage rates reflect our location, too. No high priced storage like on the East and West coasts!

Fulfillment

  • We work with a variety of shipping companies to get you the best rates possible for shipping your games. Whether you need a single game shipped or a whole truckload, we can do it! We are familiar with the shipping needs of Amazon and large retailers like Wal-Mart, Target, Barnes & Noble, etc. Of course, we also work with game industry distributors too.

 
 
 
 

Tradeshows & Events

There are numerous national, regional and local shows and events. These shows and events listed below are the most widely known and talked about shows. If you have any questions about any of these, please Contact Us.

June 17 - 21, 2020
Columbus, Ohio

June 7-10, 2020
Orlando, Florida

July 2020
Chelsea, Michigan

July 30 - August 2, 2020
Indianapolis, Indiana

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October 6-8, 2020
Dallas, Texas

November 21-24, 2019
Chicago, Illinois

February 22-25, 2020
New York, New York

March 9-13, 2020
Reno, Nevada

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Crowdfunding (Kickstarter - KS)

Looking to fund your game? Crowdfunding has grown dramatically over the years and Kickstarter is the most popular site gamers utilize. Indiegogo and Rocket Hub are a couple of other options worth mentioning too.

We’ve worked with many, many game creators during this process. All you need to do is Contact Us and we can help you. It can be an overwhelming process and we can make it easy for you while answering questions and guiding you along the way!

​We can help you with pricing before, during and after your KS campaign and we’ll:

  • Consult with you on stretch goals or cost reduction options

  • Print / store your games after your KS campaign

  • Handle all your KS fulfillment (and kit fulfillment) needs for the commitments promised to ALL of your backers that helped you successfully fund your games

  • Handle all your kit fulfillment, assembly, and distribution (including international)